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Driving more efficient customer acquisition with predictive audience intelligence

A national residential services provider was seeking a more effective way to identify homeowners most likely to engage with its offerings.

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Challenge

Existing targeting strategies relied heavily on broad demographic and geographic criteria, making it difficult to identify likely responders within larger audiences. As a result, campaigns often reached consumers with little likelihood of engaging or converting, leading to wasted spend, lower performance, and missed opportunities to connect with more qualified prospects.

The organization needed a more precise, intelligence-driven approach to audience identification that could:

  • Separate stronger prospects from broader consumer audiences
  • Replace broad audience selection with a more predictive, data-informed approach to acquisition planning
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Solution

Using IDI’s consumer data assets and identity intelligence capabilities, the team developed an ensemble predictive modeling framework designed to evaluate households across both scale and intent. The approach incorporated multiple audience and response signals, including:

  • Look-alike modeling
  • Conversion focused modeling
  • Prospect response modeling for a large national household universe
  • Response modeling for an existing warm-lead audience.
By combining complementary models into a unified scoring approach, the organization was able to balance reach with intent and focus marketing resources on consumers with a stronger probability of engagement and conversion. This helped improve audience prioritization across prospecting and lead-nurture efforts while reducing dependence on broad audience-selection methods.

Through this approach, the organization:

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Analyzed hundreds of demographic, lifestyle, financial, property, and behavioral attributes

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Linked offline and digital identifiers to support activation across channels

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Built look-alike models based on prior leads and confirmed conversions

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Applied conversion-focused models tuned to high-intent behaviors

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Scored a large national prospect universe and an existing warm-lead audience using the most relevant available indicators

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Prioritized outreach based on predicted response and conversion potential

Results

REACH

25% more net new mailable records

RESPONSE

3× higher response rates

CONVERSION

30% increase in conversions

idiMARKETING snapshot

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Comprehensive identity graph:

idiMARKETING draws from thousands of public and proprietary sources, delivering coverage across 270+ million U.S. consumers and over 500 unique attributes
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Omnichannel personalization:

By resolving identity—block by block—across channels and devices, IDI helps brands deliver timely, context-driven messaging across SMS, email, mail, and ad platforms
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Cloud-native and scalable:

IDI’s architecture supports flexible API-based integration into existing systems, enabling rapid deployment and real-time batch processing with enterprise-grade performance

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High-quality, privacy-conscious data:

Using deterministic identifiers (like emails, phone, addresses) ensures matching precision, compliance, and reliability—key for trust and effectiveness in marketing workflows

 

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